Terms & Conditions
1. Applicability and Priority
These Terms & Conditions (“Terms”) govern all proposals, quotations, orders and agreements between Graz.tech (“the Company”) and its clients (“the Client”). By placing an order or entering into an agreement with the Company, the Client acknowledges and agrees to be bound by these Terms, which supersede any conflicting terms proposed by the Client. Any variation to these Terms must be agreed in writing by both parties.
2. Engagement Approach
2.1. Discovery and Requirements Gathering. Before commencing a project, the Company will gather relevant information about the Client’s domain and existing documentation (e.g., presales materials, notes from sales teams, any prior discovery artifacts). The Company will meet with the Client or the relevant department to clarify objectives, confirm scope, prioritise requirements and define acceptance criteria.
2.2. Standard Odoo First. The Company will always attempt to implement the required processes using the standard configuration of Odoo (vanilla installation) wherever possible. This includes setting up roles, stages, fields, workflows, permissions, reports and built‑in integrations by leveraging documentation, tutorials and best practices.
2.3. Marketplace Solutions. If the standard configuration cannot fulfil all requirements, the Company will evaluate existing modules on the Odoo Marketplace to determine if a supported, off‑the‑shelf solution can bridge the gap. Factors considered will include module compatibility, support status and impact on future upgrades.
2.4. Custom Development as a Last Resort. Only when standard configuration and marketplace modules are insufficient will the Company prepare detailed functional specifications for custom development. These specifications will include business logic, scenarios, roles and permissions, data fields, states, reports, integrations and acceptance criteria. The Company will obtain time and cost estimates from its development team, discuss these with the Client, and obtain approval before initiating custom work.
3. Work Based on Hour Packages
3.1. Packages and Estimates. Services are delivered in hour packages purchased by the Client (e.g., discovery/basic implementation packages). The Company will provide an indicative estimate of the hours required for discovery and basic implementation and recommend a package size accordingly.
3.2. Scope Management. The Client acknowledges that the estimate is preliminary and that actual effort may vary. Should the purchased package be insufficient to complete the agreed scope, the Company will notify the Client with justification and obtain written approval for additional hours or packages.
3.3. Reporting and Feedback. Upon completion of each package, the Company will deliver a report summarising the time spent on individual tasks, the progress achieved and recommended next steps.
3.4. Applicability. This package‑based approach applies to all phases of the project, including development, testing and ongoing maintenance or support.
4. Payment Terms
4.1. Pre‑payment and Final Payment. Unless otherwise agreed in writing, the Client shall pay fifty per cent (50 %) of the selected package price upfront before work commences. The remaining fifty per cent (50 %) is due upon completion of the package.
4.2. Additional Hours. Any hours worked beyond the purchased package (as agreed under clause 3.2) will be invoiced at the standard hourly rate specified in the relevant quotation or contract. These additional hours are payable upon completion of the additional work.
4.3. Payment Period. Invoices are payable within twenty‑one (21) business days from the date of issue, unless a different term is stated on the invoice or order. Late payments will incur interest of ten per cent (10 %) per annum on the overdue amount. The Company reserves the right to suspend services until outstanding amounts are settled.
4.4. Tax Withholding. If the Client is required by law to withhold taxes on amounts payable, the Client shall gross up payments so that the Company receives the full invoiced amount net of any withholding.
5. Delivery and Project Management
5.1. End‑to‑End Responsibility. The Company will manage the project from initiation through to delivery, including planning, scheduling, risk management, budget control, task acceptance and final handover.
5.2. Client Collaboration. The Client agrees to provide timely feedback, approvals and any necessary information or access required for the performance of services.
5.3. Change Requests. Any change to scope after commencement will be handled through a change request process, which may result in adjustments to timelines, costs or required hour packages.
6. Warranty and Liability
The Company will perform services with due professional care. However, the Company does not warrant that deliverables will be error‑free or fit for a particular purpose, and its liability is limited to the amount paid by the Client under the relevant order in the six (6) months preceding the claim. The Company is not liable for indirect or consequential damages.
7. Claims and Governing Law
Any claim relating to delivered services must be notified in writing within eight (8) calendar days of delivery. All contracts are governed exclusively by the law of [Specify jurisdiction], and any disputes shall be subject to the exclusive jurisdiction of the courts of [Specify city/region].